Frequently Asked Questions
Everything you need to know about shopping with Servette Home.
What is your shipping policy?
We offer standard and expedited shipping options across the United States. Orders are typically processed within 1-2 business days, and you will receive a tracking number as soon as your package departs our warehouse.
How do I return an item?
We want you to love your home decor. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery. Please contact our support team to initiate a return authorization.
Are your ceramic products dishwasher safe?
Most of our ceramic and porcelain kitchenware is dishwasher and microwave safe. However, we recommend checking the specific product description or the bottom of the item for detailed care instructions to ensure longevity.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Currently, we primarily ship within the United States. For international inquiries, please contact our customer service department to see if shipping to your specific region is available through our logistics partners.
What should I do if my item arrives damaged?
Because home goods can be fragile, we take great care in packaging. If an item arrives broken or defective, please email us a photo of the damage within 48 hours of receipt, and we will send a replacement at no extra cost.